1. Order processing

Once your order is placed, our team will review and confirm it before shipment. Orders are usually processed within 24 hours, excluding Sundays and public holidays.

2. Delivery areas

We deliver across Tanzania, including major cities such as Dar es Salaam, Arusha, Dodoma, Mwanza, Moshi, Zanzibar, Tanga, and Morogoro. Delivery availability may vary depending on the courier and your exact location.

Dar es Salaam: 1–3 business days

Other major cities: 3–5 business days

Remote areas: 5–7 business days

4. Shipping fees

Shipping fees depend on your delivery location and order details. The exact delivery fee will be confirmed by our team during order confirmation before shipment.

5. Delivery confirmation

Our team may contact you by phone to confirm your order before dispatch. Please make sure your phone number and delivery address are correct when placing your order.

6. Delays

While we aim to deliver on time, delays may happen due to weather, traffic, courier issues, public holidays, or unexpected operational factors. If this happens, we will do our best to keep you informed.

7. Missed delivery

If you are not available at the time of delivery, our delivery agent may contact you to reschedule. Please stay reachable after placing your order to avoid unnecessary delays.